State Farm® Insurance Agent Matt Vierk

"Stephanie Marchand worked diligently to ensure we got the best rates and the best coverage. She was very responsive and communicated with me throughout the entire process of transitioning our insurance. She was a breeze to work with and made me sure I understood the process."

"I was backed into inside a car wash. I contacted to have taken care of. To find our the company changed my policy coverages with out my consent. Now tell me I have to pay the back insurance that the company messed up to be covered for this accident that was no where near my fault. Now I'm supposed to pay back around$1000 between old policy coverage that I should have had to a company that messed up not myself. You pay insurance to not have these problems. State farm Matt Vierks office has officially been worst insurance experience ever. They should be responsible for the back pay who can afford to pull that kinda money to fix State farms mess up. Worst insurance company ever. Shut your doors"

"I’ve been with State Farm 7 years and this location hasn’t sent me a single policy insurance card or nothing for a year but they been taking my money that’s for sure. I’ve emailed twice and called 3 times. They said we have your old address. How when my address has been the same for 4 years. I updated my address a long time ago. This place is incompetent. They have one chance to transfer me to a different agent or I’m done and I’m going to progressive."

"We had their team put together a quote and go over certain things we had concerns about; such as a trampoline, pool and German Shepherd. They took the time to speak in easy terms and put things in perspective without the fear of “you need this”. Highly recommend their office, super easy communication."

"I reached out to Matt Vierk in regards to a refund that had not be properly processed and was genuinely over looked, disrespected and ultimately made to feel like an unwanted customer. my actual encounter took place on 10/26 when I reached out to matts team for a promised refund for a policy error on their end. i gave him and his team 7 weeks to rectify the issue, and not one person not even matt was able to do so. I was instead met with heavy excuses, no compromise and ultimate disrespect. the ultimate form of disrespect was when Matt Vierk decided after 7 weeks of never acknowledging my issue to give me a call letting me know he is dealing with more important cases he is dealing with, and that basically it was my fault the refund was taking so long and even though he never called me back for 7 weeks his girls have been upset when dealing with me and I've made them cry. i only ever spoke with Jaime and we never had spirited conversations let alone arguments for him to greet me with the energy he did. he never apologized for inconveniencing me, never attempted to expedite my money and eventually disconnected the call. i was left feeling very small and helpless. and 3 days later i have not received an apology nor a check with the money state farm owes me. also Jaimie was very polite every encounter, the rep carrie thats only been in that facility 4 days so she says needs to be trained ."

"As a customer service worker, advocate , and store manager I have never in my life treated a client, tenant nor person with the disrespect, over looking and out right rudeness I was forced to deal with when encountering with Matt Vierk and crew. i was in a pretty bad auto wreck in July and my car was deemed a lost and totaled out however matts office continued to take payments after failing to remove me from auto pay after informing me i would no longer have insurance. i reached out to their team immediately and spoke with Jaime who was pretty polite and knowledgeable and informed i would get a refund but instead they continued taking payment. i continued reaching out to Jaime and she was always apologetic and would reassure me Matt would be reaching out. this cat and mouse game continued for 7 weeks. i never received my refund and never received a call from matt. i called one final time before the encounter with matt and was greeted by a mouthy csr rep named Carrie who had only been at the office four days , she was rude and clearly over whelmed. i received a call from matt personally attempting to reprimand me, telling me how my actions has had his girls in tears every shift. disregarding the $400 the had of my money just in limbo, nor apologizing for never returning my calls or even taking me off auto pay. i was so shocked by the way he was speaking i asked if the call was recorded and he jokingly said no. i genuinely feel like he over looked me and disregarded me because was not able to physically go to the office being that i work in Michigan and because I'm a young African American women. an apology would have went a very long way i never asked for anything just to be heard and for them to stop taking payments. as i write this review matts office has yet to return my money, return a phone call , nor apologize. i will never recommend him and I'm currently escalating the to corporate"

"I have been with agent Matt Vierk for years and it has been good, but here lately, something has changed. I recently called and left messages with concerns about my current policy. I have brought my concerns to the attention of my agent and I have not been contacted regarding this matter. I received a policy statement for October, showing that I am being charged for a lease that I turned in on 7/1/22. I'm concerned because my Oct monthly statement is showing a $30 charge for the lease that ended on 7/1/2022. I called about this on Oct 14. 2022 but there has been no reply to my multiple calls and emails. I feel this Agent and his office is no longer aiming to operate in excellence, to accommodate customers concerns and rectify errors."

"Matt and I have worked together for sone time. He always gives me great advice on filing a claim and makes great suggestions for getting the most out of my insurance. I highly recommend working with him. He follows up and returns phone calls very quickly and is incredibly trustworthy."